PRIVACY POLICY
Who we are
This website is run by Titan Fastener & Supply ("Titan", "we", "us"), a contractor supply company at 935 Rep. John Lewis Way S, Nashville, TN 37203. This policy explains what information we collect on titanfastenersupply.com, how we use it, and the choices you have. We sell to contractors and businesses, and we keep this simple: we collect what we need to price, confirm and deliver your order, and nothing more.
Information you give us
When you use the Request a Quote, Order or Contact forms on this site, we ask for:
- Your name, company name, phone number and email address.
- What you need (items, sizes, quantities, timing) and, if you choose, a PO number.
- Whether you want delivery or pickup and, for delivery, the job site address.
If you email us, call us, or apply for a job through the Careers page, we receive whatever you choose to send, such as a resume.
Information collected automatically
- Server logs. Our hosting provider (Vercel) keeps standard web server logs, which include your IP address, browser type and the pages you request. These are used for security and to keep the site running.
- No tracking. We do not use Google Analytics, advertising pixels or any other visitor tracking, and we do not set tracking cookies.
- Your quote list. When you add items to a quote list on the Catalog page, that list is saved only in your own browser's storage on your device. Nothing is sent to us until you submit the form. Clearing your browser data removes it.
- Fonts and icons. Pages load fonts from Google Fonts and icons from the Cloudflare content delivery network. Those services receive your IP address when the page loads, as any website asset does.
How we use your information
- To reply to your quote, order or message, usually the same business day.
- To price, confirm, pick, deliver and invoice your order, and to set up and service your customer account.
- To keep accurate business records, including in our internal customer records system.
- To follow up about your order or related products you asked about.
We do not sell or rent your personal information, and we do not use it for third-party advertising.
When we share information
We share information only as needed to run the business:
- Service providers. Form submissions are delivered to our sales mailbox through Microsoft 365. The website is hosted by Vercel. These providers process data on our behalf and are not permitted to use it for their own purposes.
- Deliveries. If we use a delivery partner for your order, we give them the delivery address and a contact name and phone number.
- Legal. If required by law, subpoena or court order, or to protect our rights, property or safety.
Links to Google Maps or to manufacturer websites take you to those sites, which have their own privacy policies.
How long we keep it
We keep quote and order information for as long as you are a customer and as long as tax and accounting rules require us to keep business records. You can ask us to delete your contact details at any time, and we will do so unless we need them for an open order or a record we are required to keep.
Your choices
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. Email sales@titanfastenersupply.com or call (615) 734-3451. We will confirm your request and respond within 45 days. We will never treat you differently for making a request.
California residents. You have the rights above to know, correct and delete your information. We do not sell your personal information and we do not share it for cross-context behavioral advertising. Because we do not track visitors, there is nothing to opt out of, and the site behaves the same whether or not your browser sends a "Do Not Track" or Global Privacy Control signal.
Children
This site is for business customers. It is not directed to children under 13, and we do not knowingly collect information from anyone under 13. If you believe a child has sent us information, contact us and we will delete it.
Security
The site is served over HTTPS (encrypted), form submissions are sent to us over encrypted connections, and only the Titan staff who handle quotes and orders have access to your information. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect what you give us.
Changes to this policy
If we change this policy, we will post the new version here and update the date at the top. Material changes to how we handle information will be noted on this page.
Contact
Titan Fastener & Supply, 935 Rep. John Lewis Way S, Nashville, TN 37203. Phone (615) 734-3451. Email sales@titanfastenersupply.com.